Choosing a customs broker in Iraq — what separates a good one from a bad one?

A good customs broker is one of the highest-leverage relationships in import operations. A bad one will cost you more in delays and fines than you save on their fees.

What we look for when evaluating brokers:

Port relationships. This is not about bribery — it's about knowing the right inspector to call when there's a legitimate query on your declaration. Brokers who have worked the port for 10+ years have these relationships. New brokers don't.

Proactive documentation review. The best brokers review your documents before lodging and flag issues. The worst lodge first and fix problems after the hold.

Transparency on fees. Clearance cost should be itemized: broker fee, port charges, handling, storage if applicable. Any broker who gives you a single lump sum and can't break it down is hiding something.

Response time. During active clearance, your broker should be reachable within 30 minutes. If they go quiet when there's a problem, find someone else.

Track record with your commodity. A broker who handles electronics is not the same as one who handles food products. The regulations are different and experience with your specific commodity matters.

How did you find your current broker and what made you stick with them?